Privacy policy

Effective Date: 08th Feb, 2026
Store Name: Soulincode
Website: soulincode.in
Contact Email: business@soulincode.in

At Soulincode, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Shopify-powered digital product store.

1. Information We Collect

A. Personal Information

When you place an order or attempt to make a purchase, we collect:

  • Full name

  • Billing address

  • Email address

  • Payment details

  • Order history

B. Device Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type

  • Device type

  • Time zone

  • Cookies and tracking technologies

C. Usage Data

  • Pages viewed

  • Products clicked

  • Referral source

  • Purchase behavior

2. How We Use Your Information

We use collected information to:

  • Process and deliver digital products

  • Send order confirmations

  • Provide customer support

  • Prevent fraud and abuse

  • Improve our website performance

  • Send marketing communications (if you opt in)

  • Comply with legal obligations

We do not sell your personal information.

3. Legal Basis for Processing (GDPR – EU Users)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

  • Performance of a contract (processing your order)

  • Your consent (email marketing)

  • Legitimate business interests (analytics, fraud prevention)

  • Compliance with legal obligations

4. Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products.

Your data is stored on Shopify’s secure servers and protected through industry-standard security measures.

We may share limited information with:

  • Payment processors

  • Email service providers

  • Analytics providers (e.g., Google Analytics)

  • Legal authorities when required

These providers only receive the data necessary to perform their services.

5. International Data Transfers

If you are located outside the country where our servers are located, your information may be transferred internationally. We rely on appropriate safeguards such as standard contractual clauses where required.

6. Your Rights (GDPR)

If you are an EU resident, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion ("Right to be forgotten")

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise these rights, contact:
[support@yourstore.com]

7. California Privacy Rights (CCPA – US Users)

If you are a California resident, you have the right to:

  • Request disclosure of the personal information we collect

  • Request deletion of your personal information

  • Request that we do not sell your personal information

We do not sell personal data.

To submit a CCPA request, email:
[business@soulincode.in]

8. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality

  • Analyze traffic

  • Improve user experience

You can disable cookies in your browser settings.

9. Data Retention

We retain order and account information for record-keeping and legal compliance unless you request deletion.

10. Security

We implement appropriate technical and organizational security measures. However, no method of transmission over the internet is completely secure.

11. Children’s Privacy

Our digital products are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions regarding this Privacy Policy or your data, contact:

Email: business@soulincode.in
Website: soulincode.in